The global airline sector faced a significant loss of $5 billion in 2024 due to mishandled baggage. However, airports in the Middle East, particularly in the UAE, Saudi Arabia, and Qatar, are leading efforts to eliminate this issue by setting new standards for baggage handling. These airports have implemented cutting-edge technologies and innovative methods, resulting in substantial reductions in mishandling rates, which serve as a model for enhancing the travel experience worldwide.

According to the 2025 Baggage IT Insights report by the aviation technology provider SITA, global baggage mishandling decreased to 6.3 bags per 1 000 passengers in 2024. In contrast, Middle East airports achieved an even lower rate of 6.02 bags per 1 000 passengers. This impressive performance showcases the region’s commitment to operational efficiency and the effective use of technological advancements.

Airports in Saudi Arabia, such as the Red Sea International Airport, are at the forefront of this transformation. They are utilizing off-airport check-in services and integrating advanced real-time tracking systems, which keep travelers informed about their luggage status. This proactive strategy has significantly reduced delays and created a smoother travel experience for passengers.

Despite a slight increase in mishandling rates from 4.5 bags per 1 000 passengers in 2023, Middle East airports remain ahead of global trends. The success is largely attributed to the adoption of technology focused on improving baggage handling. Real-time tracking has become crucial, allowing passengers to stay updated on their baggage throughout their journey.

In 2024, 42% of passengers worldwide received real-time updates about their bags, a figure expected to rise as more airports and airlines embrace these technologies. Governments in the UAE, Saudi Arabia, and Qatar are heavily investing in automation and data-driven solutions to further enhance the baggage handling experience.

Several key trends are contributing to the transformation of baggage handling at airports. Automated bag drop systems have been introduced by 66% of global airlines, significantly reducing baggage delays. Middle East airports are quick to implement these systems, improving passenger flow and alleviating operational bottlenecks.

Additionally, by 2027, 65% of airports worldwide plan to roll out biometric self-service stations, allowing travelers to check in and drop off their bags more quickly and securely. Middle East airports are leading this initiative, enhancing convenience and security for passengers. Mobile technologies are also on the rise, enabling travelers to track their bags from check-in to baggage claim.

Despite the advancements, challenges remain in baggage mishandling. The leading cause is transfer mishandling, which accounts for 41% of issues, although this has improved from 46% in 2023. Other challenges include tagging errors, security issues, and misrouting, which collectively account for 17%, along with operational delays due to weather or customs, representing 10%.

To address these challenges, Middle East airports are continuously refining their processes by investing in improved baggage tracking technologies and better data management systems.

The introduction of Modern Baggage Messaging (MBM) Version 2 in 2025 is anticipated to further lower mishandling rates by enhancing real-time data quality. Nicole Hogg, Director of Baggage at SITA, emphasized that technology is crucial in building trust among travelers. Passengers now expect more transparency and reliability in baggage handling, prompting airports to continually enhance their systems.

David Lavorel, CEO of SITA, noted that passengers’ expectations have evolved, desiring a baggage experience comparable to the ease of booking a ride through an app. Middle East airports are responding to this demand by adopting technology that enhances the travel experience while managing costs effectively.

In conclusion, the success of Middle East airports in reducing baggage mishandling sets an industry benchmark globally. Through innovation and a focus on customer service, airports in the UAE, Saudi Arabia, and Qatar are leading the way in improving baggage handling. By leveraging automation, real-time tracking, and biometric solutions, these airports not only reduce mishandled bags but also provide passengers with a seamless and trouble-free travel experience. As air travel continues to grow, Middle East airports will remain at the forefront of excellence in baggage handling.