Genesys, a global leader in AI-powered experience orchestration, has partnered with TeKnowledge, a prominent provider of technology services specializing in AI, customer experience, and cybersecurity. This strategic collaboration aims to assist businesses worldwide in adopting secure, scalable, and flexible AI-driven customer experience (CX) solutions, which are essential for achieving long-term business success.

The partnership will integrate the advanced capabilities of the Genesys Cloud™ platform with TeKnowledge’s expertise in advisory and professional services, digital upskilling, adoption, and managed services. This integration is expected to accelerate cloud transformation for organizations across various industries.

Aileen Allkins, president and CEO of TeKnowledge, emphasized the importance of this partnership, stating that they chose to collaborate with Genesys due to its strong focus on innovation and customer-centricity. She noted that Genesys has created a partner model that provides greater value to businesses by offering the necessary tools, support, and flexibility to drive real impact, whether through accelerating AI adoption or enhancing security.

Larry Shurtz, chief sales officer of Genesys, acknowledged TeKnowledge’s reputation for its deep customer focus and expertise in guiding organizations through the migration from legacy systems to an AI-powered cloud future. He added that TeKnowledge’s proficiency in AI and cybersecurity further enhances the value provided to Genesys Cloud customers, making the adoption process smoother and ongoing optimization simpler.

Genesys Cloud is trusted by businesses in over 100 countries and offers industry-leading AI and digital solutions that help organizations scale personalized, end-to-end customer experiences. With features such as AI-driven omnichannel engagement, intelligent routing, workforce engagement, and journey management, the platform provides a secure and scalable solution designed to enhance customer experience, improve employee efficiency, and maximize business ROI.

Through TeKnowledge’s extensive network of over 19 global hubs and more than 6,000 experts, organizations will benefit from a structured and scalable approach to AI-powered CX transformation. The professional and managed services offered by TeKnowledge will help bridge the gap between vision and execution, aligning CX innovation with enterprise change management and security strategies to drive measurable business impact.

By combining cutting-edge technology with structured adoption strategies, Genesys and TeKnowledge aim to redefine customer experience, allowing businesses to fully operationalize AI, automation, and workforce upskilling.

Bernie Arnason, industry director for ICT at Frost & Sullivan, remarked on the significance of trusted partnerships in realizing the full transformational potential of AI-driven customer experience. He stated that by merging Genesys’ industry-leading cloud and AI capabilities with TeKnowledge’s extensive advisory and managed services experience, organizations can confidently accelerate their transformation in an evolving digital landscape.