Sharjah Airport has successfully renewed its Level 2 “Airport Customer Experience Accreditation” from Airports Council International (ACI). This achievement underscores the airport’s commitment to excellence in the regional aviation sector and its dedication to providing a safe, smart, and seamless travel experience. The Level 2 accreditation is unique worldwide, offering a comprehensive framework for evaluating and managing passenger satisfaction throughout all travel stages, highlighting the aviation sector’s crucial role in global sustainable development.

The renewal of this accreditation was secured after the airport met all necessary criteria, ensuring a high-quality passenger experience in alignment with international standards. Sharjah Airport first obtained this accreditation in 2022.

Ali Salim Al Midfa, Chairman of Sharjah Airport Authority (SAA), stated that the renewal of ACI’s Customer Experience Accreditation signifies a global endorsement of the airport’s commitment to enhancing customer experiences. He described this milestone as a testament to the SAA’s vision of creating an integrated operational model that transforms travel into a positive and smooth experience. This achievement aims to elevate passenger satisfaction levels and align with global best practices, contributing to the strategic goal of ranking Sharjah Airport among the top five regional airports.

Over the years, Al Midfa noted, the airport has launched various pioneering initiatives to develop a comprehensive customer experience framework. This framework is rooted in effective human interaction provided by well-trained teams and advanced infrastructure that ensures a safe and comfortable travel environment. The airport has also implemented the latest smart solutions to streamline travel procedures. Ongoing efforts focus on anticipating passenger expectations, enhancing communication through data analysis, collecting feedback and suggestions, and proactively addressing future needs. Additionally, the airport promotes institutional integration and collaborates with strategic partners to continuously elevate quality and excellence standards. This commitment reinforces Sharjah Airport’s role as a vital gateway and an embodiment of the UAE’s values of hospitality, progress, and sustainable development.

Sharjah Airport Authority’s international accreditation reflects its strategic approach, emphasizing the ongoing development of smart services, improving operational environments, and enhancing performance flexibility and efficiency to meet the diverse expectations of passengers. The SAA prioritizes expanding collaboration with local and international entities and utilizes global best practices in shaping its operational policies. Furthermore, it organizes specialized workshops and training programs to enhance workforce readiness, enabling staff to meet the evolving demands of the travel environment and customer expectations effectively.