E& and Digicel Group have announced a strategic partnership aimed at enhancing international voice services across the Americas. Under this collaboration, E& will serve as Digicel’s partner in 24 markets for both inbound and outbound international traffic, focusing on optimizing operations and improving service quality.

As challenges such as fraud threats within the telecommunications sector continue to grow, both companies are committed to deploying advanced, AI-driven fraud detection and prevention technologies. This partnership will enable real-time monitoring, proactive threat mitigation, and enhanced security protocols, thereby protecting customers, operators, and the broader telecom ecosystem.

The collaboration is seen as a significant step in creating a more resilient and trusted telecommunications environment. Digicel aims to refine its wholesale strategy in response to industry trends, including the rise of over-the-top (OTT) services and Voice over LTE (VoLTE). This partnership will help Digicel streamline infrastructure investments, reduce costs, and strengthen its market position.

Nabil Baccouche, Group Chief Carrier & Wholesale Officer at E&, emphasized that the partnership aligns with their strategy to expand their global footprint and deliver next-generation voice services in key international markets. He noted that establishing a strategic hub in Miami will further enhance their ability to provide high-quality and secure telecom services across the Caribbean and beyond.

Additionally, Digicel Group’s Chief Business Officer, Liam Donnelly, highlighted that this partnership would optimize operations and elevate the quality of services provided to customers, creating further partnership opportunities across various international business lines.

E& is recognized as a global technology group, with a consolidated revenue of AED 59.2 billion and a net profit of AED 10.8 billion reported for 2024. Founded in Abu Dhabi over 48 years ago, E& has evolved into a major player in the technology sector, offering a range of innovative digital services.

Digicel serves nine million customers across 25 markets in the Caribbean and Central America, having invested over US$5 billion into its networks and community initiatives. The company aims to empower its customers through advanced mobile and business solutions while adhering to its core values of diversity, integrity, growth, and innovation.