The Dubai Electricity and Water Authority (DEWA) has made remarkable progress in its digital transformation efforts, reporting that its customers conducted 14 million digital transactions in 2024. This achievement highlights DEWA’s commitment to providing integrated, secure, and seamless digital services to its users.

In its ongoing strategy to enhance customer experience, DEWA has implemented various digital initiatives that streamline access to its services. The authority has focused on ensuring that its digital platforms are user-friendly and efficient, contributing to the significant increase in the number of transactions performed online.

DEWA emphasized that this digital transformation is part of a broader vision to improve service delivery and customer satisfaction. The initiative aligns with Dubai’s goals of promoting innovation and leveraging technology to enhance public services.