The Dubai Electricity and Water Authority (DEWA) has announced a strategic roadmap aimed at transforming it into the world’s first AI-native utility. The initiative was launched by HE Saeed Mohammed Al Tayer, the Managing Director and CEO of DEWA, who emphasized the utility’s commitment to integrating cutting-edge technology to enhance service delivery and operational efficiency.

Al Tayer highlighted that the roadmap outlines several key projects and initiatives designed to leverage artificial intelligence. This includes enhancing customer experience, optimizing operations, and ensuring sustainable practices throughout the utility’s services. The goal is to implement AI solutions across various functions, setting a global benchmark for the utility sector.

The roadmap also aligns with Dubai’s broader vision of becoming a leader in digital transformation and innovation. DEWA aims to significantly reduce operational costs while improving the reliability and quality of electricity and water services. With this initiative, the organization is poised to enhance its competitive edge in the evolving utility landscape.