The Dubai Health Authority (DHA) has announced the implementation of the advanced Genesys AI-powered speech and text analytics system at its contact center, making it the first government entity in the Middle East and the UAE to adopt this innovative technology. This initiative is part of DHA’s participation in Dubai AI Week and emphasizes Dubai’s...
Genesys, a global leader in AI-powered experience orchestration, has partnered with TeKnowledge, a prominent provider of technology services specializing in AI, customer experience, and cybersecurity. This strategic collaboration aims to assist businesses worldwide in adopting secure, scalable, and flexible AI-driven customer experience (CX) solutions, which are essential for achieving long-term business success. The partnership will...