Abu Dhabi Ports has officially opened its new Customer Service Centre at Zayed Port, aiming to improve the level of service provided to its clients. This initiative is part of the organization’s ongoing commitment to enhance customer experience and streamline operations within the maritime sector. Credit: Middle East Logistics The new centre offers a range...
The Sharjah Social Services Department (SSSD) has unveiled the “External Vehicle Service,” a new initiative that allows customers to complete various transactions without leaving their cars. This innovative service aims to enhance convenience and efficiency for residents. Customers can utilize this service to update bank cards, apply for assistance, update identification information, and obtain employment...
The Dubai Electricity and Water Authority (DEWA) has made remarkable progress in its digital transformation efforts, reporting that its customers conducted 14 million digital transactions in 2024. This achievement highlights DEWA’s commitment to providing integrated, secure, and seamless digital services to its users. In its ongoing strategy to enhance customer experience, DEWA has implemented various...
Agentic AI is transforming the automotive sector by offering advanced customer engagement solutions that move beyond traditional scripted responses. Unlike conventional chatbots that follow rigid decision trees, Agentic AI operates autonomously, enabling it to understand context, make decisions, and execute complex workflows without needing human intervention. This shift is particularly significant in industries requiring real-time...