Bahrain International Airport (BIA) has been honored with the Airport Service Quality (ASQ) Award for Best Airport at Arrivals globally by Airports Council International (ACI). This recognition highlights BIA’s commitment to delivering an exceptional passenger experience and reinforces its status as a leading airport both regionally and internationally. The announcement was made by Bahrain Airport Company (BAC), which operates and manages BIA.

The ASQ program, known as the premier benchmark for airport customer experience, bases its awards on passenger feedback collected through surveys conducted throughout 2024. BIA’s achievement is attributed to a strategic, data-driven approach aimed at enhancing the arrival experience. This initiative involved systematic data gathering, collaboration with stakeholders, and ongoing service improvements that align with ACI’s ASQ standards.

BAC Chief Executive Officer Mohamed Yousif AlBinfalah stated that this award reflects the dedication and hard work of both the BAC team and their partners. He expressed pride in being recognized for their commitment to providing a world-class arrival experience, emphasizing that the achievement showcases their continuous efforts to enhance every aspect of passenger journeys from the moment they disembark to their exit from the airport.

Justin Erbacci, Director General of ACI WORLD, congratulated BIA on this honor and remarked that the airport’s focus on passenger experience is commendable. He noted that winning the ASQ Award signifies their dedication to excellence and their ability to create a welcoming arrival process, calling the airport’s commitment to enhancing passenger experience inspiring.

BAC’s recognition came from a comprehensive strategy that included rigorous data collection via ACI-compliant passenger surveys and the collaborative development of targeted improvement plans. Key areas of focus included enhancements to passport control, cleanliness, baggage claim, and wayfinding. The airport also conducted stakeholder workshops and implemented a BIA award scheme to promote a culture of service excellence.

By responding to passenger feedback, BAC has been able to reduce wait times and improve navigation through better signage, creating a more enjoyable airport atmosphere. Additionally, ongoing staff training has been pivotal in ensuring consistently high levels of customer service.

BAC remains committed to further enhancing the passenger experience at BIA and looks forward to welcoming travelers from around the world.