Bevatel, a prominent provider of cloud communication solutions in the GCC and Saudi Arabia, has launched its innovative AI-powered platform aimed at transforming customer interactions. The newly introduced “Bevatel AI platform” incorporates artificial intelligence (AI) into its cloud services, allowing businesses to offer faster, more personalized, and secure customer experiences.

Currently, over 10,000 businesses utilize Bevatel’s solutions, solidifying the company’s position as a leader in the region for scalable communication tools. The new AI functionalities are designed to empower businesses to meet the increasing demands of modern customer service while preserving a human touch.

Key features of the Bevatel AI platform include real-time insights that automatically transcribe and analyze customer conversations, providing actionable data to optimize workflows and address customer needs instantly. Additionally, the platform offers seamless multichannel communication by integrating channels such as WhatsApp, email, phone calls, and social media into one unified system, ensuring that customers receive instant and accurate responses around the clock.

The AI platform also features automated call summaries and sentiment analysis, which helps gauge customer emotions and allows agents to respond more empathetically, thereby enhancing customer satisfaction. Furthermore, during busy periods like Ramadan or seasonal sales, the platform intelligently routes inquiries to the most suitable agent or department, significantly reducing wait times and improving overall efficiency.

Security is a top priority for Bevatel, and the AI-driven encryption and security protocols in its cloud solutions protect all customer interactions from potential threats. Khaled Al-Rasheed, CEO of Bevatel, expressed enthusiasm about the new features, stating, “We are excited to introduce these transformative AI features. Our goal is to empower businesses with tools that not only streamline communication but also create meaningful, human-centered customer experiences.”

By merging advanced technology with a human-centered approach, Bevatel aims to help businesses scale their operations, enhance response times, and deliver personalized experiences across various communication channels.