Masdar City Free Zone has made a significant advancement in business service delivery by becoming the first Free Zone in the UAE to launch both a 24/7 customer support center and a community-driven digital platform named MasdarCom. These initiatives aim to support the UAE’s broader digital transformation agenda and align with Abu Dhabi’s Economic Vision 2030.

MasdarCom serves as a centralized digital ecosystem that connects companies operating within Masdar City. The platform allows businesses to promote their services, collaborate with each other, and manage transactions through a unified and innovative interface. It will also be available to global users, enhancing the international visibility of UAE-based enterprises.

The 24/7 Customer Support Center, launched alongside MasdarCom, is the first of its kind in a UAE Free Zone. It offers continuous assistance to tenants through phone, email, Microsoft Teams, and self-service kiosks, covering essential services such as licensing, visa processing, and payments. Ahmed Baghoum, CEO of Masdar City, emphasized that MasdarCom represents “a transformative leap in how Free Zones support their business communities.”

Additionally, Masdar City Free Zone signed two new Memoranda of Understanding during the event. The first agreement, with Emirates NBD, is aimed at streamlining the banking experience for businesses in the zone and fostering joint initiatives and business development programs. The second MoU was signed with Torry Harris Business Solutions to explore co-marketing initiatives and leverage digital tools to assist entrepreneurs and SMEs in the Free Zone.

The Town Hall event attracted government officials, industry leaders, and strategic partners. Discussions focused on Abu Dhabi’s global economic positioning and the role of Masdar City Free Zone in promoting sustainable, innovation-led growth. Panelists included representatives from ADIO, ADRA, Emirates NBD, Cell Lab 7, and The Catalyst.

These announcements reflect Masdar City Free Zone’s ongoing commitment to fostering innovation, improving the ease of doing business, and contributing to the UAE’s economic diversification goals.